Shipping Policy

1. Shipping Coverage
Nut Mama currently delivers across India, subject to serviceability of the delivery address and availability of our logistics partners.

2. Order Processing
• Orders are generally processed and dispatched within 1–2 business days of receiving the order.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• Once your order has been dispatched, you will receive tracking details through the contact information provided at checkout.

3. Delivery Timelines
• Delhi NCR: Typically 1–3 business days after dispatch.
• Rest of India: Typically 3–7 business days after dispatch.
Deliveries to remote or non-serviceable locations may take longer. Delivery timelines are estimates and may be affected by weather conditions, operational disruptions, public holidays, high order volumes, or circumstances beyond our control.

4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Nut Mama may offer free shipping on orders above a specified order value or during promotional periods. Any such offer will be clearly mentioned on the website.

5. Order Tracking
Once your order is dispatched, tracking details will be shared with you via email, SMS, WhatsApp, or other available communication channels.

6. Incorrect Address
Customers are responsible for providing an accurate and complete delivery address and contact details. If an order is returned to us because of an incorrect or incomplete address, failed delivery attempts, or the recipient being unavailable, additional shipping charges may apply for re-dispatch.

7. Delayed or Undelivered Orders
If your order is delayed beyond the estimated delivery period, please contact our customer support team with your order number. If an order is marked as delivered but you have not received it, please contact us as soon as possible so that we can investigate the matter with our delivery partner.

8. Delivery Inspection
We recommend checking the outer packaging at the time of delivery. If the package appears severely damaged, opened or tampered with, please document the condition with photographs/videos and contact us within 48 hours of delivery. For damaged, incorrect or defective products, please refer to our Return & Refund Policy.

9. Contact Us
Email: thedelifoodsco@gmail.com
Phone/WhatsApp: +91 98731 90831